Security has always been the most crucial factor, no matter what our profession is or where we reside, work. However, even though we think we are safe in the continuity of life, it might be an illusion.
Functional security service includes securing different identities such as protection of people, property, and privacy. Having a secured campus is necessary if you are working in an MNC or attending any top-tier parties. No one knows when dangers come knocking at one’s door.
Here is where a security guard company providing its professionalism comes to play. Security Guard service is one of the most demanded forms of security service. But it is a tough job. A security guard can attain a rewarding, satisfying job with certain qualities. However, there is a thin line between surviving a job and service excellence. It is the quality of service, mannerisms combined with hard work, and effective operational values.
Given that, a security guard needs to focus on certain qualities to provide the best client service and client satisfaction. Some qualities one need to have –
- Approachability and quirky
While it’s vital to keep a serious face with professionalism in tough scenarios, giving off a vibe of unapproachability or arrogance can affect your job. If clients perceive you as unfriendly or unpleasant, it is quite common, and your client satisfaction score would be zero. Therefore, every security guard company should focus on these customer service skills.
How can you be reliable if you are at a school and the students are quite afraid to approach you? To be reliable, you need to make customers be at ease. So having a tinge of quirkiness with sturdiness will help you long.
- Maintained Body-language
It can be a continuation of the above factor, but it is so more. Maintaining a calm, confident personality, yet the cordial tone of the voice, makes the clients feel much more secure and feel they are in good hands. Smiling will pave a long way with clients who expect security guards to keep a straight face. There might be clients, who are often irritated, have a high temper, low patience can be a bit tricky. Handling these customers need patience and tolerance.
Being agitated in such situations can escalate the matter. Avoiding long pauses which make you unsure of yourself would provide a better grasp of customer service. It all comes down to confidence, don’t pepper between the conversation with “umms” or “ahhhs.” You should be quick and sharp-witted.
Perceiving aware body language can also make a big change in how clients see you. Keep eye contact with the person you are when speaking with, show them you’re engrossed in what they’re conveying. Maintain a good posture; it makes you look alert and ready to help, while slouching may convey you have a lazy and disinterested attitude.
Try avoiding keeping your hands inside your pockets when you are discussing any situation, especially in an emergency.
- Be the helpful Genie
The little things are often the creators of any good impression. So, even though a security guard’s priority is ensuring the safety of the business, properties, clients, and employees, offering some extra help makes you the apple of the pie.
Greet the employees, hold the door open for clients, just a “How are you? How were the holidays “, and assist if they’re moving heavy or large items. Keep updated with the business you’re associated with so that you can provide the clients proper needed information. For example, suppose someone wants to know where the HR department is; you should be aware of that.
- Be well conversed
There might be situations where you might need to explain to yourself why you did a certain task. You should have well conversed with situations where you sound confident but not cocky enough. People should understand the perceptive behind your actions.
There might be customers who might get offended by certain requests; make sure you explain in a humble, polite manner.
Being a security guard is a very rewarding job; it allows you to meet new people. So, it is also needed you should be an extrovert. Before applying for a post in asecurity guard company, you should be confident in your abilities. After that, you will be a personalized guard with a proper license.