Oracle’s support services make it easy for customers to use their software, but not everyone knows that. Many companies are unaware of their options or think Oracle is unapproachable, which is why the company has come up with specialized support programs for individual customers. There are a number of different ways you can get your hands on Oracle support services, and this article will help you decide which one is best for your needs.
What is Oracle Support?
First, it’s important to understand what exactly Oracle support consists of. Oracle support service in india includes technical support, software maintenance, and license support. While the first two are provided by all software providers, license support is something that’s often overlooked. Technical support is, as the name suggests, the support you get for your software technical issues. If, for example, you use the Inventory Management software from Oracle and you’re having trouble with the interface, you can contact their support team. Software maintenance is what you pay for when you extend the license for your software. You usually have to pay for it annually, but with this support type, you get newer versions of the software for free. License support is about getting help with the licenses for the software you use. The support team will help you with things such as migrating licenses from one system to another or migrating from on-premises to cloud-based solutions.
Oracle Software Maintenance and Support (SMS)
This support option is available for all Oracle software and comes with a 5-year support term. If you have an on-site software installation and need help with installation, configuration, and migration, you’re in luck. With on-site support, you can get assistance with all of these things for free. What about online software? In that case, you also get free installation and configuration support, but migration assistance is available for an additional fee. You can choose between 2-year and 5-year support terms with this support option.
This is a special type of support that’s available for certain Oracle products. When you have an extended support contract, you get support for software that is no longer under a standard maintenance contract. This can include various versions of Oracle Database, Oracle Application Server, and various other Oracle products. The extended support term is different for each product, but it’s usually between three and five years. You can get extended support only when you have a standard maintenance contract for the same product. If you need extended support, you can contact your sales representative, or you can find the relevant information in the product lifecycle document. This document can be found in the product support policy.
Different types of support from Oracle
Disaster Recovery Support: This type of support is for customers who use the Oracle Database Cloud Service for their databases. If anything goes wrong and the databases are inaccessible, you can get help from the DR team. – Critical Patch Updates: These updates are released quarterly and contain critical fixes for Oracle products. You can get these updates for free, but only if you have valid support contracts for the relevant products. – SaaS Support: If you’re using the Oracle Database Cloud Service, Remote dba support service or any other Oracle SaaS solution, you can get help with the implementation, configuration, and migration issues related to these products. – New Product Support: Oracle might release a new product that’s not yet covered by a standard maintenance contract. In that case, you can get help with the implementation, configuration, and migration issues related to this new product. – Legacy Product Support: If you’re using an old product that is no longer covered by a standard maintenance contract, you can get help with implementation, configuration, and migration issues related to this product.
Before you start looking for support, you should know the difference between technical support and software maintenance. Maintenance is about getting newer versions of the software for free, while technical support is about solving issues with the software. Support is important for every company, so make sure you choose the best option for your needs.